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  • Didn't find the answer to your question?

    How do I place an order?

    Choose your item, size and quantity then click on « Add to cart ».

    When you put items into your cart, you’ll see a little shopping bag icon on the top right of your screen. You can see the contents of your cart by clicking on the icon at the top right.

    To access the details of your cart, click on “view cart”.

    Once in your cart, you can enter any promotional code you may have in “promotion code”.

    After accepting the sales terms & conditions, click on “proceed to checkout”.

    If you are not already connected to your account, you are invited to enter your account at this step. If you do not have an account, please create one.

    Thus, choose your country and delivery options. It is also at this step that you can select the gift option.

    Finally, you have to enter your payment details: once your payment validated, your order is confirmed.

    Your account will only be debited when your order is being dispatched by the carrier.

    How can I be sure that my order has been received?

    Once your order has been placed, you will receive a confirmation e-mail. This e-mail will contain all the details of your order and should be retained for your records. You can check the status of your order at any time by logging into your account. It may happen that items are out of stock during the ordering process. If the item you have ordered is out of stock, we will inform you by e-mail before dispatching your order.

    How soon will my order be processed?

    Online orders are processed Monday to Friday, excluding public holidays. All express orders that we can confirm before 12.00 noon, Monday to Friday, will be processed the same day. Orders are processed within 1-3 working days. This does not include orders placed at weekends or on public holidays. Please allow an extra working day for processing.

    Can I cancel my order?

    You can cancel an order until it has been dispatched. To find out if there is still time, contact Customer Services with your name and order number.

    What countries does agnès b. deliver to?

    The E.U. site can deliver to the following countries: Austria, Belgium, Bulgaria, Cyprus, Czech Republic, Denmark, Estonia, France, Finland, Germany, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, Sweden, Switzerland and the United Kingdom.

    What are my delivery options and costs?

    Colissimo Standard: from 3 to 8 days (depending on country of destination).

    For any order over 250 €, we use Colissimo standard with signature.

    Chronopost Express: from 1 to 3 days (depending on country of destination)

    Shipping costs are calculated automatically at checkout and depend on destination country, size/weight of the package and shipping method selected. The prices for each available option will be displayed at checkout.

    We prepare the orders within 48h from Monday to Friday (except French public holidays). To this period, please add the delivery time.

    Please note all orders are prepared and shipped from France.

    During some periods (such as sales), delays are extended due to the high numbers of orders.

    You can also track your order via your account under "My Account / My Orders.”

    GREAT! For any order over 180 €, the delivery Colissimo in point relay is free! And from 250€ for Colissimo home delivery.

    Countries where you can have your order delivered to:

    Austria, Belgium, Bulgaria, Cyprus, Denmark, Estonia, France, Finland, Germany, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Norway, Netherlands, Poland, Portugal, Czech Republic, Romania, Slovakia, Slovenia, Sweden and Switzerland.

    If your delivery address is in the United Kingdom, please head to www.agnesb.co.uk

    If your delivery address is in the United States, please head to www.agnesb.us

    How can I change or add a delivery address?

    Once the order has been shipped, agnès b. cannot change the delivery method. If you wish to change your delivery address, please contact agnès b.'s US customer service ([email protected]) within two hours of placing your order. After this time, we cannot guarantee that your request will be granted. You can reach agnès b. customer service at 01 40 03 45 80 Monday through Friday from 10am to 7pm and Saturday from 10am to 5pm.

    How can I track my order?

    When your order is ready, it will be sent to the delivery address you have indicated.


    When your order is dispatched, you will receive an e-mail confirming that your order has been dispatched. This e-mail will contain a link to the carrier's website so that you can follow the progress of your order. You can access your current or past orders at any time by logging into your account ("my account") at the top right of the screen. Once you have logged into your account, click on "my order". This is how you can check the status of your order.


    If you cannot find the information you are looking for, please contact Customer Services.


    To contact agnès b. customer service by e-mail: [email protected]

    How can I create my account on the agnès b. site?

    On the agnès b. home page, click on "my account". You will then be asked to enter personal information, including your email address, billing and delivery details. Be sure to check all information before saving.

    How do I sign in to my account?

    To log in to your account, click on "my account" at the top right of your screen, select "log in" and enter your e-mail address and password.

    Have you forgotten your password? Click on "Forgot your password?" under the password field in the login window. A new window will open to help you request a new password once you have entered your e-mail address. You will then receive an email allowing you to create a new password.

    How do I subscribe to the newsletter?

    You can subscribe to the newsletter to receive updates and special offers directly to your mailbox. To subscribe, click on "Yes, I would like to receive updates from agnès b." and fill in the required fields.

    How do I unsubscribe from the newsletter?

    You can access your subscriptions by logging into your account using the "my account" button at the top right of your screen.

    Once logged in, you can click on "MY SUBSCRIPTIONS" and uncheck the box "I would like to receive news from agnès b.".

    How do I exercise my right to access personal details?

    In accordance with the law n78-17 of January 6, 1978 relating to data processing, the files and freedoms, the treatment of personal information collected on our site was the subject of a declaration near the National Commission of Data processing and Freedoms (CNIL). You have the right to access, modify, rectify and delete data concerning you. To exercise this right, send a request using the contact form.

    What are the means and conditions of payment?

    Carte Bleue, Visa, Mastercard, American Express, PayPal and Google Pay in France and abroad

    Bancontact in Belgium

    Discover and Diners on the USA site

    Ideal in the Netherlands

    Sofort bank transfer in Poland, Belgium, Austria, Germany, Italy, Netherlands, Spain, Switzerland and the United Kingdom.

    We work with the company ADYEN, which integrates the SSL security standard. Your confidential details (card number, expiry date) are encrypted and sent directly to the ADYEN server, and are not transmitted to our server at any time. For further information, please visit PayPal.com.

    Is the payment method secure?

    Your security is our top priority. All transactions are encrypted to protect your data. We consult authorisation servers to verify payment data, which enables us to combat abuse and fraud effectively. SSL encryption technology guarantees the security of the data you enter during the banking transaction. We take additional measures to protect our customers against credit and debit card fraud.

    What is agnes b. return policy?

    Returns are free!

    You can return your items by post, or in shop (service not available in the Nice, Cannes, Montpellier, Grands Magasins and One Nation shops), within 15 days of receiving your order.

    How does it work?


    1. Log in to your customer account, in the "my orders" section, select the order you wish to return, then click on "Return".

    2. Select the item and the reason for return

    3. Print out the returns form and insert it with the items to be returned (in their original packaging) in your returns parcel.

    4. If you are returning via Colissimo: click on "print the returns label to stick on the parcel" to generate the prepaid label on the Colissimo website, and stick it on your parcel.

    5. If you are returning your order to a shop: choose the shop where you would like to drop off your parcel.

    Returns are processed within 2 weeks

    It is not possible to exchange an item: for a new size, a different model or colour, simply follow the refund procedure and place your order again.

    Please note: Colissimo cannot issue return labels for all European countries. For countries where this is not possible, we invite you to post your return parcel by your own means (keep the proof of posting). We will reimburse you €12 for the cost of returning your parcel if you send the proof to our Customer Service department.


    Return address: CMC - Service retours e-commerce, Paris Nord II, 170, rue de la Belle Etoile 95700 Roissy en France, France. Countries where the Colissimo return label is not available: Austria, Bulgaria, Cyprus, Czech Republic, Denmark, Estonia, Greece, Hungary, Iceland, Latvia, Lithuania, Malta, Norway, Portugal, Romania, Sweden, Switzerland.

    Returns are only possible from the country where the items were delivered.

    Why was my return refused?

    Your return may be refused for two reasons: It was received after the 14-day returns period, and the returned item(s) were deemed unacceptable and did not pass our quality control. Items that are not accepted for return will be sent back to the sender free of charge.

    My item is damaged, what should I do?

    You have 14 days to return faulty items. Once we have confirmed the fault, we will send you a replacement item. Your order will be refunded if the item is no longer in stock. For more information on returning an item, please read on: How do I return an item?

    The item I received is different from the one I ordered. What should I do?

    If your order is incorrect, please contact agnès b. customer service by telephone on 01 40 03 45 80 from Monday to Friday, 10am to 7pm and Saturday 10am to 5pm, or by email at [email protected]. We will cover the cost of returning the goods. If the item you ordered is no longer available, your order will be refunded.

    Are delivery costs refunded if I have to return an item?

    If you return an item for a refund, you will be reimbursed for the cost of the item, excluding shipping costs. Once our warehouse has received your item, agnès b. will refund the amount paid by the buyer within thirty 30 days from the date of receipt of the parcel by agnès b. We will send you an email to inform you of your refund. To contact agnès b. customer service by email: [email protected]

    Help! I don't know my size.

    You will find a "size guide" on each product page to help you determine your agnès b. size according to your measurements or international sizes. Once you have determined your size, you can place your order.

    What about care instructions?

    You will find care instructions on each product page under the "care instructions" tab below the product image. If no specific care instructions are provided, this means that the item does not require any special care.

    How do I contact agnès b. customer service?

    To contact agnès b. customer service by e-mail: [email protected]

    How can I find a store?

    To find our shops, click on "our shops" at the top left of your screen.

    How can I keep up with agnès b. news?

    To keep up to date with the world of agnès b., there are several options available to you:

    - Newsletter: receive the latest news and promotions directly by e-mail.

    - Social networks: Facebook: https://www.facebook.com/agnesb.officiel, Pinterest: http://www.pinterest.com/agnesb/, Twitter: https://twitter.com/agnesbofficiel, Instagram: http://instagram.com/agnesb_officiel

    I’d love to work at agnès b., where do I start?

    If you would like to apply for a job at agnès b., check out the careers section on our official site: careers section. You can also get agnès b. Updates are on our LinkedIn page here: https://www.linkedin.com/company/agnes-b.

    I’m an independent contractor: how do I contact someone at agnès b.?

    To contact us, we suggest you send an e-mail using the contact form provided and select the reason for contact. 

    Where can I find agnès b. beauty products?

    L'Oréal has closed Le Club des Créateurs de Beauté, which manufactured and distributed agnès b beauty products, which have not been available for sale since the end of June 2014. But "it's only goodbye"! 

    How do I place an order?

    Choose your item, size and quantity then click on « Add to cart ».

    When you put items into your cart, you’ll see a little shopping bag icon on the top right of your screen. You can see the contents of your cart by clicking on the icon at the top right.

    To access the details of your cart, click on “view cart”.

    Once in your cart, you can enter any promotional code you may have in “promotion code”.

    After accepting the sales terms & conditions, click on “proceed to checkout”.

    If you are not already connected to your account, you are invited to enter your account at this step. If you do not have an account, please create one.

    Thus, choose your country and delivery options. It is also at this step that you can select the gift option.

    Finally, you have to enter your payment details: once your payment validated, your order is confirmed.

    Your account will only be debited when your order is being dispatched by the carrier.

    How can I be sure that my order has been received?

    Once your order has been placed, you will receive a confirmation e-mail. This e-mail will contain all the details of your order and should be retained for your records. You can check the status of your order at any time by logging into your account. It may happen that items are out of stock during the ordering process. If the item you have ordered is out of stock, we will inform you by e-mail before dispatching your order.

    How soon will my order be processed?

    Online orders are processed Monday to Friday, excluding public holidays. All express orders that we can confirm before 12.00 noon, Monday to Friday, will be processed the same day. Orders are processed within 1-3 working days. This does not include orders placed at weekends or on public holidays. Please allow an extra working day for processing.

    Can I cancel my order?

    You can cancel an order until it has been dispatched. To find out if there is still time, contact Customer Services with your name and order number.

    What countries does agnès b. deliver to?

    The E.U. site can deliver to the following countries: Austria, Belgium, Bulgaria, Cyprus, Czech Republic, Denmark, Estonia, France, Finland, Germany, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, Sweden, Switzerland and the United Kingdom.

    What are my delivery options and costs?

    Colissimo Standard: from 3 to 8 days (depending on country of destination).

    For any order over 250 €, we use Colissimo standard with signature.

    Chronopost Express: from 1 to 3 days (depending on country of destination)

    Shipping costs are calculated automatically at checkout and depend on destination country, size/weight of the package and shipping method selected. The prices for each available option will be displayed at checkout.

    We prepare the orders within 48h from Monday to Friday (except French public holidays). To this period, please add the delivery time.

    Please note all orders are prepared and shipped from France.

    During some periods (such as sales), delays are extended due to the high numbers of orders.

    You can also track your order via your account under "My Account / My Orders.”

    GREAT! For any order over 180 €, the delivery Colissimo in point relay is free! And from 250€ for Colissimo home delivery.

    Countries where you can have your order delivered to:

    Austria, Belgium, Bulgaria, Cyprus, Denmark, Estonia, France, Finland, Germany, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Norway, Netherlands, Poland, Portugal, Czech Republic, Romania, Slovakia, Slovenia, Sweden and Switzerland.

    If your delivery address is in the United Kingdom, please head to www.agnesb.co.uk

    If your delivery address is in the United States, please head to www.agnesb.us

    How can I change or add a delivery address?

    Once the order has been shipped, agnès b. cannot change the delivery method. If you wish to change your delivery address, please contact agnès b.'s US customer service ([email protected]) within two hours of placing your order. After this time, we cannot guarantee that your request will be granted. You can reach agnès b. customer service at 01 40 03 45 80 Monday through Friday from 10am to 7pm and Saturday from 10am to 5pm.

    How can I track my order?

    When your order is ready, it will be sent to the delivery address you have indicated.


    When your order is dispatched, you will receive an e-mail confirming that your order has been dispatched. This e-mail will contain a link to the carrier's website so that you can follow the progress of your order. You can access your current or past orders at any time by logging into your account ("my account") at the top right of the screen. Once you have logged into your account, click on "my order". This is how you can check the status of your order.


    If you cannot find the information you are looking for, please contact Customer Services.


    To contact agnès b. customer service by e-mail: [email protected]

    How can I create my account on the agnès b. site?

    On the agnès b. home page, click on "my account". You will then be asked to enter personal information, including your email address, billing and delivery details. Be sure to check all information before saving.

    How do I sign in to my account?

    To log in to your account, click on "my account" at the top right of your screen, select "log in" and enter your e-mail address and password.

    Have you forgotten your password? Click on "Forgot your password?" under the password field in the login window. A new window will open to help you request a new password once you have entered your e-mail address. You will then receive an email allowing you to create a new password.

    How do I subscribe to the newsletter?

    You can subscribe to the newsletter to receive updates and special offers directly to your mailbox. To subscribe, click on "Yes, I would like to receive updates from agnès b." and fill in the required fields.

    How do I unsubscribe from the newsletter?

    You can access your subscriptions by logging into your account using the "my account" button at the top right of your screen.

    Once logged in, you can click on "MY SUBSCRIPTIONS" and uncheck the box "I would like to receive news from agnès b.".

    How do I exercise my right to access personal details?

    In accordance with the law n78-17 of January 6, 1978 relating to data processing, the files and freedoms, the treatment of personal information collected on our site was the subject of a declaration near the National Commission of Data processing and Freedoms (CNIL). You have the right to access, modify, rectify and delete data concerning you. To exercise this right, send a request using the contact form.

    What are the means and conditions of payment?

    Carte Bleue, Visa, Mastercard, American Express, PayPal and Google Pay in France and abroad

    Bancontact in Belgium

    Discover and Diners on the USA site

    Ideal in the Netherlands

    Sofort bank transfer in Poland, Belgium, Austria, Germany, Italy, Netherlands, Spain, Switzerland and the United Kingdom.

    We work with the company ADYEN, which integrates the SSL security standard. Your confidential details (card number, expiry date) are encrypted and sent directly to the ADYEN server, and are not transmitted to our server at any time. For further information, please visit PayPal.com.

    Is the payment method secure?

    Your security is our top priority. All transactions are encrypted to protect your data. We consult authorisation servers to verify payment data, which enables us to combat abuse and fraud effectively. SSL encryption technology guarantees the security of the data you enter during the banking transaction. We take additional measures to protect our customers against credit and debit card fraud.

    What is agnes b. return policy?

    Returns are free!

    You can return your items by post, or in shop (service not available in the Nice, Cannes, Montpellier, Grands Magasins and One Nation shops), within 15 days of receiving your order.

    How does it work?


    1. Log in to your customer account, in the "my orders" section, select the order you wish to return, then click on "Return".

    2. Select the item and the reason for return

    3. Print out the returns form and insert it with the items to be returned (in their original packaging) in your returns parcel.

    4. If you are returning via Colissimo: click on "print the returns label to stick on the parcel" to generate the prepaid label on the Colissimo website, and stick it on your parcel.

    5. If you are returning your order to a shop: choose the shop where you would like to drop off your parcel.

    Returns are processed within 2 weeks

    It is not possible to exchange an item: for a new size, a different model or colour, simply follow the refund procedure and place your order again.

    Please note: Colissimo cannot issue return labels for all European countries. For countries where this is not possible, we invite you to post your return parcel by your own means (keep the proof of posting). We will reimburse you €12 for the cost of returning your parcel if you send the proof to our Customer Service department.


    Return address: CMC - Service retours e-commerce, Paris Nord II, 170, rue de la Belle Etoile 95700 Roissy en France, France. Countries where the Colissimo return label is not available: Austria, Bulgaria, Cyprus, Czech Republic, Denmark, Estonia, Greece, Hungary, Iceland, Latvia, Lithuania, Malta, Norway, Portugal, Romania, Sweden, Switzerland.

    Returns are only possible from the country where the items were delivered.

    Why was my return refused?

    Your return may be refused for two reasons: It was received after the 14-day returns period, and the returned item(s) were deemed unacceptable and did not pass our quality control. Items that are not accepted for return will be sent back to the sender free of charge.

    My item is damaged, what should I do?

    You have 14 days to return faulty items. Once we have confirmed the fault, we will send you a replacement item. Your order will be refunded if the item is no longer in stock. For more information on returning an item, please read on: How do I return an item?

    The item I received is different from the one I ordered. What should I do?

    If your order is incorrect, please contact agnès b. customer service by telephone on 01 40 03 45 80 from Monday to Friday, 10am to 7pm and Saturday 10am to 5pm, or by email at [email protected]. We will cover the cost of returning the goods. If the item you ordered is no longer available, your order will be refunded.

    Are delivery costs refunded if I have to return an item?

    If you return an item for a refund, you will be reimbursed for the cost of the item, excluding shipping costs. Once our warehouse has received your item, agnès b. will refund the amount paid by the buyer within thirty 30 days from the date of receipt of the parcel by agnès b. We will send you an email to inform you of your refund. To contact agnès b. customer service by email: [email protected]

    Help! I don't know my size.

    You will find a "size guide" on each product page to help you determine your agnès b. size according to your measurements or international sizes. Once you have determined your size, you can place your order.

    What about care instructions?

    You will find care instructions on each product page under the "care instructions" tab below the product image. If no specific care instructions are provided, this means that the item does not require any special care.

    How do I contact agnès b. customer service?

    To contact agnès b. customer service by e-mail: [email protected]

    How can I find a store?

    To find our shops, click on "our shops" at the top left of your screen.

    How can I keep up with agnès b. news?

    To keep up to date with the world of agnès b., there are several options available to you:

    - Newsletter: receive the latest news and promotions directly by e-mail.

    - Social networks: Facebook: https://www.facebook.com/agnesb.officiel, Pinterest: http://www.pinterest.com/agnesb/, Twitter: https://twitter.com/agnesbofficiel, Instagram: http://instagram.com/agnesb_officiel

    I’d love to work at agnès b., where do I start?

    If you would like to apply for a job at agnès b., check out the careers section on our official site: careers section. You can also get agnès b. Updates are on our LinkedIn page here: https://www.linkedin.com/company/agnes-b.

    I’m an independent contractor: how do I contact someone at agnès b.?

    To contact us, we suggest you send an e-mail using the contact form provided and select the reason for contact. 

    Where can I find agnès b. beauty products?

    L'Oréal has closed Le Club des Créateurs de Beauté, which manufactured and distributed agnès b beauty products, which have not been available for sale since the end of June 2014. But "it's only goodbye"! 

    Didn't find the answer to your question?