Last Updated: November 25, 2024


Order processing

DELIVERY TERMS & CONDITIONS

  • All orders are processed and shipped within 1-3 business days. Orders are processed Monday-Friday only - excluding major US holidays and weekends.
  • UPS delivers all orders shipped within the United States and Canada from Monday to Friday, except for publiAll orders are shipped without Signature Guarantee Service.
  • Orders are processed pending item availability and payment approval. During high volume periods, product availability may be subject to change while your order is being processed.
  • You will receive an email containing your Tracking Number once your package has been shipped from our U.S. distribution center.
  • Customers must provide accurate shipping information; we are not liable for lost packages due to incorrect addresses.
  • UPS will attempt delivery before returning the package. For an additional fee, you may schedule a delivery intercept, reroute the package, or request redelivery.
  • UPS drivers have the discretion not to leave a package on a doorstep if the location is considered unsafe.


EXCLUSIONS

We do not deliver to the following territories

  • P.O. Boxes,
  • APO,
  • FPO,
  • Guam,
  • Palau,
  • Northern Mariana Islands,
  • American Samoa
  • the Federated States of Micronesia.

*Please note, during sale and peak periods there may be a slight shipping delay with your order - we appreciate your patience.


TIPS FOR YOU

We also recommend enrolling in UPS My Choice®.

It's free and simple, allowing you to easily manage your deliveries. All orders are shipped without requiring a signature upon delivery.

Shipping fees

USA

UPS Ground - $9.00

Delivery occurs in 3 to 5 business days (within the contiguous U.S.).


Canada

UPS STANDARD - $29.00

Delivery occurs in 2 to 4 business days.


Sales Taxes and Duties

USA

  • If duties are not included, they will be calculated during checkout.

Canada

  • Customers are responsible for paying import duties and taxes, which are not included in the total at checkout.
  • Orders may be subject to local customs and duties charges at the final destination.
  • agnès b. cannot be held responsible for any additional charges on your order, nor can we accept a return of the order in this case.

Click and Collect

Click & Collect is currently unavailable in our boutique.


For other inquiries, please visit our Contact page.