Last Updated: November 25, 2024
Order processing
DELIVERY TERMS & CONDITIONS
- All orders are processed and shipped within 1-3 business days. Orders are processed Monday-Friday only - excluding major US holidays and weekends.
- UPS delivers all orders shipped within the United States and Canada from Monday to Friday, except for publiAll orders are shipped without Signature Guarantee Service.
- Orders are processed pending item availability and payment approval. During high volume periods, product availability may be subject to change while your order is being processed.
- You will receive an email containing your Tracking Number once your package has been shipped from our U.S. distribution center.
- Customers must provide accurate shipping information; we are not liable for lost packages due to incorrect addresses.
- UPS will attempt delivery before returning the package. For an additional fee, you may schedule a delivery intercept, reroute the package, or request redelivery.
- UPS drivers have the discretion not to leave a package on a doorstep if the location is considered unsafe.
EXCLUSIONS
We do not deliver to the following territories
- P.O. Boxes,
- APO,
- FPO,
- Guam,
- Palau,
- Northern Mariana Islands,
- American Samoa
- the Federated States of Micronesia.
*Please note, during sale and peak periods there may be a slight shipping delay with your order - we appreciate your patience.
TIPS FOR YOU
We also recommend enrolling in UPS My Choice®.
It's free and simple, allowing you to easily manage your deliveries. All orders are shipped without requiring a signature upon delivery.
Shipping fees
USA
UPS Ground - $9.00
Delivery occurs in 3 to 5 business days (within the contiguous U.S.).
Canada
UPS STANDARD - $29.00
Delivery occurs in 2 to 4 business days.
Sales Taxes and Duties
USA
- If duties are not included, they will be calculated during checkout.
Canada
- Customers are responsible for paying import duties and taxes, which are not included in the total at checkout.
- Orders may be subject to local customs and duties charges at the final destination.
- agnès b. cannot be held responsible for any additional charges on your order, nor can we accept a return of the order in this case.
Click and Collect
Click & Collect is currently unavailable in our boutique.
For other inquiries, please visit our Contact page.