Return & Refunds policy

Online return policy

RETURNS TERMS & CONDITIONS

  • You have fourteen (14) days from when you receive your item to return it for a refund.
  • Items listed as Final Sale cannot be returned.
  • We don’t accept liability for items that get lost or damaged in transit back to us.
  • Items must be unworn, unwashed, and unaltered, with all labels and tags still intact – unfortunately, we can’t accept them in any other condition.
  • Items with a seal tag will only be accepted if it remains intact and undamaged.
  • When returning footwear, do not use your shoebox as your shipping box.
  • Personal grooming products (including brushes) can only be returned if they are sealed and show no signs of use.
  • Accessories, cosmetics, and perfumes must be unused, in their original condition, and in their original packaging.
  • Items purchased at a 50% or more discount, as well as items marked as Final Sale, are considered Final Sale and are not eligible for return.
  • Items purchased previously are ineligible for price adjustments.


EXCLUSIONS

 Due to hygiene and safety reasons, certain items are Final Sale and are not eligible for return or exchange. These include:

  • Underwear and Lingerie
  • Swimwear
  • Earrings
  • Hair brushes and other personal grooming items

Additionally, please note that any item that has been tailored, customized, or personalized specifically for you is also Final Sale and cannot be returned.


INTERNATIONAL ORDERS

 All orders shipped outside of the United States are considered International Orders and are Final Sale — they are not eligible for return, exchange, or refund.

  • Customers are responsible for all shipping fees, customs duties, taxes, and any import-related charges.
  • agnès b. is not liable for packages refused at delivery or returned due to non-payment of customs or import duties.
  • If a package is refused or returned to the sender, agnès b. will not issue a refund or accept a return request.

We strongly recommend reviewing your local import regulations before placing an order.


HOW DOES THIS WORK ? (US Orders Only)

If your return meets the conditions above, please follow the steps below to request a return :

  1. Go to “My account” (icon on the top right of your screen).
  2. Enter your email address and password. Click "Login."
  3. Go to "Order history" and locate the order number you wish to return.
  4. Click "View order detail".
  5. Click "Return Item(s)".
  6. Check the box next to the item(s) you wish to return
  7. Select the Reason for return.
  8. Click "Proceed to return" to view the return confirmation page.
  9. Click "Download the return label" for a prepaid UPS return label.
  10. Drop off the return package at your nearest UPS drop-off location (https://www.ups.com/dropoff/)

*Please note that a shipping fee will be charged for returns made at a drop-off location.

Proceed to return

Return address ( - for US Orders Only):

agnès b. Online Return

1063 Madison Avenue

New-York, NY 10028

In-store return policy

IN-STORE PURCHASE

 If you purchased your item in one of our boutiques, we offer store credit (issued as a physical card) or exchanges for full-priced items, subject to the following conditions:

  • The item(s) are returned within fourteen (14) days of purchase and accompanied by a receipt.
  • The item(s) are returned in original packaging.
  • Item(s) must be in saleable condition – unworn, unwashed, with all tags attached.
  • Swimwear must be unworn with the protective hygiene sticker in place.
  • The following items are non-exchangeable: jewelry and Final Sale items.
  • Boutique purchases can only be returned to our US agnès b. boutiques. They cannot be returned to the Online Store.


ONLINE PURCHASE

Currently, we are not accepting online order returns at the store. Please log in to your account to request a return and obtain a prepaid return shipping label.


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Refund policy

We do not offer refunds on products designated as non-returnable on the website.



HOW LONG WILL IT TAKE FOR YOUR REFUND TO BE PROCESSED ?

 Once your return has been received at our warehouse, it will be processed promptly.

If all conditions are met (please refer to our Terms & Conditions for more information), agnès b. will reimburse the amount paid within thirty (30) days of receiving the returned package.


Refunds will be credited to the original payment method:

  • For credit card purchases, refund timing depends on the card issuer’s policy.
  • For PayPal (where available), refunds will be credited to your PayPal account.
  • If the original payment method is no longer valid, please contact Customer Service.

Faulty or incorrect items policy

All items are subject to quality control prior to dispatch. In the rare case that you receive a faulty, damaged, or incorrect item, please contact our Customer Service team via our Contact page.

Items damaged through normal wear and tear are not considered faulty.

Exchange policy

We do not accept exchanges for customer convenience.

If you would like a different color or size, please place a new order. We will only accept returns for items marked “Returnable” if the return conditions are met.

For more information, please refer to our Terms & Conditions.